MOVEMENTS TERMS AND CONDITIONS

The fine print

Movements Group Limited (Trading as Movements) – Terms & Conditions

Effective from: September 1st 2025

By registering, booking, purchasing a membership or drop-in session, or participating in any class or activity with Movements Group Limited (trading as Movements) ("we", "us", "our"), you ("you", "your") agree to be legally bound by the following Terms & Conditions:

1. Membership and Access

  • Access to our services requires an active membership, class pass, class pack, or drop-in purchase.

  • Memberships, passes and credits are non-transferable and must be used by the registered member only.

  • You are responsible for keeping your profile, contact details, and payment information up to date.

2. Booking and Cancellation Policy

  • All classes must be booked in advance using our app (Glowfox) or another approved method.

  • You must cancel your booking at least 6 hours before class start time to avoid penalty.

  • If you cancel less than 6 hours before or fail to attend, a £5 late cancellation/no-show fee will be charged.

  • Members with 3 or more no-shows/late cancels in a 14-day period may face temporary booking suspension.

  • This policy ensures fairness and makes spaces available to others.

3. Late Arrival Policy

  • You must arrive before the scheduled class start time. Late entry is not permitted once class begins.

  • Arriving late will be treated as a no-show, and the £5 fee will apply.

  • This policy is in place for safety and to avoid disrupting other participants.

4. Payments, Refunds, and Credits

  • All payments are non-refundable, except where required by law.

  • We do not issue refunds for missed classes, scheduling conflicts, or change of mind.

  • In exceptional cases (e.g. illness, injury), account credit may be issued at our discretion, with supporting documentation. Credit typically expires after 3–6 months.

  • Merchandise may be exchanged or credited if returned unworn, unused, and in original condition within 14 days.

5. Fixed-Term Memberships

  • The monthly 12-month contract  and annual memberships are non-cancellable and non-refundable during the contracted period, unless required by law (e.g. medical incapacity or relocation).

  • Early cancellation may result in:

    • Payment of the remaining contract balance, or

    • A cancellation fee, at our discretion.

  • Rolling monthly memberships may be cancelled with 7 days’ notice before the next billing cycle.

6. Health and Safety

  • You confirm that you are in good physical health and fit to exercise.

  • You must notify staff of any medical condition, illness, or injury before participating.

  • You agree to follow all safety instructions and stop any activity that causes discomfort.

7. Studio Conduct

  • Respect for staff, fellow members, and the studio space is expected at all times.

  • Unsafe, inappropriate, or disruptive conduct may lead to suspension or termination of membership or access.

  • We are not responsible for lost, stolen, or damaged personal belongings.

8. Class Schedule & Waitlists

  • Class schedules, instructors, and formats may change at any time.

  • We may cancel classes for operational reasons (e.g. low attendance, illness, or emergencies).

  • If a class is full, you may join a waitlist and will be notified if a space becomes available.

9. Cooling-Off Period (Online Sign-Ups)

  • If you sign up online, you have 14 days from purchase to cancel for a full refund, provided you have not used any part of the service (e.g. booked or attended a class).

  • If you begin using the service within the 14-day window, the right to a refund is forfeited.

10. Force Majeure

  • We are not liable for disruptions or service cancellations caused by events outside our control, including but not limited to: natural disasters, public health orders, power outages, or staff illness.

11. Membership Freeze

  • Membership freezes may be requested for medical, travel, or maternity reasons, subject to approval and documentation.

  • Freezes are typically granted in blocks of 1 to 3 months, with no charge during the freeze.

  • Requests must be submitted in writing with at least 7 days’ notice.

12. Minors

  • Participants under 18 must have written parental or guardian consent to participate.

  • The consenting adult accepts responsibility for the minor's safety, conduct, and compliance.

13. Group & Partner Workouts

  • Some classes may involve working with others. You accept the risk of partner-based or group activities.

  • We are not responsible for injury caused by other participants.

14. Photography and Media

  • We may take photos or video during sessions for marketing and training use.

  • If you do not wish to appear in media, please notify us in writing prior to attending.

15. Privacy and Data Protection

  • We process personal data in accordance with the UK GDPR and Data Protection Act 2018.

  • Your data is used for booking, communication, and internal operations.

  • We do not share your data with third parties without your consent, unless legally required.

16. Contact

For support, cancellation requests, or inquiries, contact: 📧  danni@movementsbodymindyou.co.uk 📞 07568 069 509 🌐 www.movementsbodymindyou.co.uk

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of UK courts.